The Nichols Group P.A. offers a variety of services for your Call Center Representative needs. Services can be contracted on an annual, quarterly, monthly, or on an as-needed basis. Among the services we offer include:
- Reconcile bank statements on a monthly basis
- Bookkeeping check-ups, where we come to your office and look over the accounting records
- Help you hire, retain and train your bookkeeper
- QuickBooks and Peachtree support
- Remote access and e-mail support
- Maintain employee earnings records and/or process payroll
- Prepare quarterly payroll tax returns
- Prepare W-2’s and 1099’s at year-end
Summary Description
- Respond to customer phone inquiries regarding web support for client related issues
- Use internal knowledge base to reach a resolution
- Document customer issues and disposition resolution
Responsibilities
- Strong computer skills including Microsoft Office
- Strong verbal communication skills
- Ability to adhere to policy
Qualifications
- Must have a High School Diploma
- 1-3 months experience working in a call center
Job Types: Full-time, Part-time
Pay: $16.00 – $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
Medical Specialty:
- Home Health
- Pediatrics
- Primary Care
- Surgery
Schedule:
- Monday to Friday
- Overtime
Supplemental Pay:
- Commission pay
- Signing bonus
Experience:
- Customer Service: 1 year (Required)
Typical start time:
- 8AM
Typical end time:
- 4PM
This Job Is:
- A job for which military experienced candidates are encouraged to apply
- Open to applicants under 18 years old, provided it is legally allowed for the job and location
- Open to applicants who do not have a high school diploma/GED
- A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
- A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
- A good job for someone just entering the workforce or returning to the workforce with limited experience and education
- A job for which all ages, including older job seekers, are encouraged to apply
- Open to applicants who do not have a college diploma
- A job for which people with disabilities are encouraged to apply
Work Remotely:
- Temporarily due to COVID-19