Call Center Representative/Customer Service

October 2, 2020 0 Comments

The Nichols Group P.A. offers a variety of services for your Call Center Representative needs. Services can be contracted on an annual, quarterly, monthly, or on an as-needed basis. Among the services we offer include:

  • Reconcile bank statements on a monthly basis
  • Bookkeeping check-ups, where we come to your office and look over the accounting records
  • Help you hire, retain and train your bookkeeper
  • QuickBooks and Peachtree support
  • Remote access and e-mail support
  • Maintain employee earnings records and/or process payroll
  • Prepare quarterly payroll tax returns
  • Prepare W-2’s and 1099’s at year-end

Summary Description

  • Respond to customer phone inquiries regarding web support for client related issues
  • Use internal knowledge base to reach a resolution
  • Document customer issues and disposition resolution


  • Strong computer skills including Microsoft Office
  • Strong verbal communication skills
  • Ability to adhere to policy


  • Must have a High School Diploma
  • 1-3 months experience working in a call center

Job Types: Full-time, Part-time

Pay: $16.00 – $17.00 per hour


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Parental leave
  • Tuition reimbursement
  • Vision insurance

Medical Specialty:

  • Home Health
  • Pediatrics
  • Primary Care
  • Surgery


  • Monday to Friday
  • Overtime

Supplemental Pay:

  • Commission pay
  • Signing bonus


  • Customer Service: 1 year (Required)

Typical start time:

  • 8AM

Typical end time:

  • 4PM

This Job Is:

  • A job for which military experienced candidates are encouraged to apply
  • Open to applicants under 18 years old, provided it is legally allowed for the job and location
  • Open to applicants who do not have a high school diploma/GED
  • A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
  • A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
  • A good job for someone just entering the workforce or returning to the workforce with limited experience and education
  • A job for which all ages, including older job seekers, are encouraged to apply
  • Open to applicants who do not have a college diploma
  • A job for which people with disabilities are encouraged to apply

Work Remotely:

  • Temporarily due to COVID-19